Highlight Story
We want to showcase real success stories from our colleagues to highlight what is possible and celebrate their achievements.
Today, we recognize the DX Team for building a smarter, statewide way to manage accessibility support: the Accessibility Assistance Enterprise Workflow. What began as an improvement to an existing process launched on January 1, 2026, grew into a full enterprise-wide, closed-loop system, rolled out statewide on July 1, 2026, that now serves every DX Platform agency.
Agency: All DX Platform Agencies
Creator: DX Team
Project: Accessibility Assistance Enterprise Workflow
Creator: DX Team
Project: Accessibility Assistance Enterprise Workflow
Details: With support from the Qualtrics Core Team, the DX Team built a true closed-loop system to make accessibility requests easier to track and resolve. Now, every accessibility request submitted through the Accessibility Assistance form in the footer of each DX website, or through the DX feedback tabs, flows into one enterprise-wide workflow. The system automatically assigns each request and routes it directly to the agency responsible, eliminating manual sorting and ensuring requests reach the right team from the start. In addition, a new role-based dashboard gives teams clear visibility into incoming requests and shows exactly how each one is moving through the process from intake to completion.
Great job, DX Team!