Report an Issue

For website issues, help, or bugs, please submit a ServiceDesk Plus ticket. The request will be routed to the Website and Digital Services team to be addressed. If the issue is determined to be a Drupal issue or bug, the information will be forwarded to Lullabot. (Non-state employees can report website issues or request support using this form.)

ServiceDesk Plus Request

Need to Submit a Support Ticket?

Non-State employees can submit a support ticket using the support form.

Submit a Support Ticket
Illustration of an IT problem

When submitting a new problem, you'll be asked to choose a 'Request Type.' Your options are 'Incident,' 'Request For Information,' or 'Service Request.' 

servicedesk plus request type
  • An Incident is used when something that normally works is broken or malfunctioning - like a system outage, login issue, or hardware failure.
  • A Service Request is used when you need something new - such as access to a system, installation of software, or ordering equipment.

Choosing the correct type ensures your request is routed to the right person and uses the correct template to ask the necessary questions.

Still Not Sure About Submitting a Support Ticket? 

Ask Yourself: β€œIs something broken or disrupted?”

Yes? β†’ Submit an Incident.

No? β†’ You likely need a Service Request.

If your issues relate to an existing Drupal (non-DX platform) website, the request will be routed to the OCIO Drupal Website assignment group for Webspec to respond. 

If your website is supported by a vendor other than DOM DoIT, Webspec, or Lullabot, please contact your vendor directly.

If you have a feature enhancement request, please use this form to submit your feature idea.

Current Issues

The following issues have been reported and are in the process of being resolved.

  • Usage count not showing if media is being used in a micro-content (ID-4178)
  • RSS Feed not showing correctly and getting flagged by Acquia report (ID-6312)
  • Image hyperlinking to a document is causing extra tags to appear (ID-6305)
  • Wrong menu displays when adding a 2nd menu location (ID-6298)
  • Callout microcontent is not wrapping text correctly for images (ID-6287)
  • Deleting content that has future revisions results in only the latest revision being deleted and not the published content (ID-6131)
  • Firefox footer menu cache issues (ID-3617)
  • Hover link color is making the link text unreadable for dark background Callout Microcontent (ID-6222)
  • Unable to link to a remote document in WYSIWYG ends up with a link that 404s (ID-5996)
  • Link Collection List does not display Media Item when Entity Usage does not show when a media item is being linked in a Link Collection List (ID-6031)
  • External links icon not appearing properly for external websites (ID-5289)
  • How Do I preview button for content doesn't work (ID-4988)
  • Dropdown menu for sidebar menu with Landing Pages linked currently don't open/close (ID-4787)
  • Media content type - when media is moved to the trash a symbol appears instead (ID-3941)
  • Entire page scrolls when inserting images for a promo in layout builder (ID-2021)
  • Extend Footer Menu to allow for square brackets and ampersands in URL (ID-5920)