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Tyler Technologies and US Bank
Agencies may work with either US Bank or Tyler Technologies for online payments. This ePayment Overview document describes how to get started.
Start by reaching out to the Treasurer of State Office. You'll set up ACH (debit card) transactions and get a Merchant ID for credit card transactions.
The costs for US Bank and Tyler Technologies are included in the ePayment Overview and Setup Instructions document. The document shows the choices your agency must make for online payments. It also answers questions about PCI compliance. The document explains how to set up the reconciliation process with the DOM DoIT "ePayment Service." This service sends a daily email via Jitterbit. The email includes payment totals and a draft CR document for you to process. Please submit a Service Desk request to receive a copy of the ePayment Overview and Setup Guide.
Back to topTyler Administrative System (TPE) Quick Reference Guide
The TPE system helps agency finance staff see payment details. This supports daily reconciliation and answers payment questions. Tyler made a summary of the Transaction Processing Engine Guide. This "Cliff Notes" version has tips on popular reports, along with answers to common questions. Please submit a Service Desk request to receive a copy of the TPE Quick Reference Guide.
Back to topTyler Payment Platform Scheduled Maintenance
Tyler has scheduled maintenance every Sunday from 2 a.m. to 8 a.m. The maintenance occurs in a manner that should not impact services and there should not be any down time.
If down time is expected, Tyler Technologies will send an email message to agency payment contacts by Wednesday prior to a planned outage on Sunday.
Tyler Technologies will collect email contact information for the agency as the agency onboards with Tyler payments.
To update contacts or for questions about the maintenance schedule contact iowa-support@egov.com
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Tyler Contact Information
Questions about NIC products and services may be directed to the Iowa contacts:
General Number for Support
833-803-0004
iowa-support@egov.com