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Tyler Technologies and US Bank
Agencies may work with either US Bank or Tyler Technologies for online payments. This ePayment Overview document describes how to get started.
You will begin by contacting the Treasurer of State Office for the setup of ACH (debit card) transactions and acquiring a Merchant ID for credit card transactions.
The costs for US Bank and Tyler Technologies are included in the ePayment Overview and Setup Instructions document. The document outlines the decisions your agency will need to make in the setup of your online payments and answers questions about PCI compliance. The document also describes the setup of the reconciliation process with the DOM DoIT "ePayment Service" which provides a daily email (Jitterbit) of the payment totals and a draft CR document for you to process.
Back to topTyler Administrative System (TPE) Quick Reference Guide
The TPE system allows agency finance staff to view payment detail in support of the daily reconciliation and payment questions. Tyler has produced a "Cliff Notes" version of the Transaction Processing Engine Guide that includes tips on the most frequently used reports and common questions and answers.
Back to topTyler Payment Platform Scheduled Maintenance
Tyler has scheduled maintenance every Sunday from 2AM to 8AM. The maintenance occurs in a manner that should not impact services and there should not be any down time.
If down time is expected. Tyler Technologies will send an email message to agency payment contacts by Wednesday prior to a planned outage on Sunday.
Tyler Technologies will collect email contact information for the agency as the agency onboards with Tyler payments.
To update contacts or for questions about the maintenance schedule contact jessica.evers@egov.com
Back to topTyler Contact Information
Questions about NIC products and services may be directed to the Iowa contacts:
General Number for Support
833-803-0004
iowa-support@egov.com