DAS Moves Application Process Fully Online

We want to showcase real success stories from our colleagues, highlighting what is possible and celebrating their achievements.

 

Today, we recognize Liz Luiken and the Department of Administrative Services (DAS) for modernizing the Certified Public Manager (CPM) application process. What started as a paper-based PDF form turned into a fully automated online application with built-in workflows, signature collection, and reporting. 

 

Agency: DAS 
Creator: Liz Luiken 
Project: CPM Online Application 

 

Details:  

The CPM program is a nationally accredited professional development certification offered by the State of Iowa in partnership with Drake University to help build strong public leaders in each graduating cohort. To support the program, the goal was to move the CPM application from a PDF form to an online application with automated workflows for collecting information and signatures, ensuring all applicants worked from the same up-to-date application instead of outdated PDF versions.  

 

This was several months of work for DAS, done in partnership with DOM and the Qualtrics Core Team, to troubleshoot and identify the best method for building an application that required approval contributions from three separate individuals, while still functioning as a single, seamless application. Liz built out the project slowly and made use of office hours, both group and one-on-one, to make sure the application worked exactly as intended. 

 

Result: 

DAS replaced a manual, PDF-based process with a fully functioning application, complete with automated workflows, signature collection, reporting, and a ticketing system that's faster and more consistent for every applicant.