Highlight Story
We want to showcase real success stories from our colleagues to highlight what is possible and celebrate their achievements.
Today, we recognize Suzy Trotter and the Department of Administrative Services (DAS) for their thoughtful, determined, and forward‑looking use of Qualtrics to modernize four public application processes. What began as a required migration away from Google Forms evolved into a cleaner, more intuitive, and more sustainable system that improves both the applicant experience and internal workflows.
Agency: DAS – Department of Administrative Services
Creator: Suzy Trotter
Project: Capitol Complex Event Applications Migration
DAS moved from Google Workspace to Microsoft 365, which meant DAS could no longer use Google Forms for event applications. All forms had to be rebuilt in a new system by July 1, 2026, and the change had to be made without confusing people applying for events. Suzy had to recreate multiple forms, update instructions, test everything, and ensure the data remained accurate.
DAS chose Qualtrics because it could do more than simply replace the old forms. The new setup is cleaner, easier to use, and looks more professional. It also helps staff track applications more effectively, see what has been submitted, and communicate with applicants more efficiently.
To master the new platform quickly, Suzy took a proactive approach to learning by diving into training videos, attending open office hours, and leveraging targeted one-on-one project sessions to build the exact workflows DAS needed.
Thanks to Suzy's dedication, the Capitol Complex Event Applications were successfully launched right on schedule, with zero disruption to public services.
Great job, Suzy and DAS.