As we head into the Thanksgiving holiday, we have a few important updates to share, including schedule changes and exciting progress on our roadmap initiatives.
Holiday Schedule Update
- There will be no office hours on Thursday in observance of the Thanksgiving Day holiday.
- The weekly bulletin will not be published on Friday due to the Thanksgiving holiday break.
Qualtrics Support Updates
We’re pleased to announce the launch of one of our key roadmap initiatives this week. To enhance support efficiency and improve response accuracy, we launched a new initiative featuring Qualtrics-specific SD+ ticket request options.
Qualtrics Request in ServiceDesk Plus
Need help with Qualtrics access, troubleshooting, or support? The DOM DoIT Qualtrics team is here to assist you. You can now submit a Qualtrics-specific request directly through ServiceDesk Plus.
The How Do I Submit a Qualtrics Request in ServiceDesk Plus? guide will show you how to locate and use the Qualtrics Request option to streamline your support experience and get faster assistance.
Experiencing Login Issues: User Account Disabled
We’re excited to see more users engaging with the system. If it has been a while since your last login, you may see an error indicating that your user account is disabled.
This is a normal part of our security protocols and nothing to worry about. To resolve the issue, follow the steps on the How Do I Log In to Qualtrics CX? page.
