How Do I Log In to Qualtrics CX?

Learn how to log in to Qualtrics CX with this quick guide to access your account. 

  • If this is your first time logging in, clicking on the Qualtrics CX tile will automatically set up your account as a Standard User.  In some cases, an agency may request that a new user be set up as a Participant instead. To learn more about the different user types, visit Understanding User Types in Qualtrics.
  • If you are experiencing login issues or to change an existing user type, please submit a Qualtrics request through ServiceDesk Plus.

Go to login.iowa.gov

Once on login.iowa.gov, locate your Iowa Qualtrics - CX Okta tile.

Click on the Iowa CX Qualtrics Tile

Click on the Iowa CX Qualtrics tile to login to your Qualtrics account.

qualtrics cx tile

Error: User Account Disabled

If you see a User Account is Disabled  error when trying to log in, please submit a Qualtrics request through ServiceDesk Plus to have your account reactivated.

  • Accounts are automatically disabled after 60 days of inactivity. This is part of our standard security protocol. 

  • To avoid this, log in regularly. You may also want to set a calendar reminder if you don’t log in often. 

A screen shot to show the user account is disabled error message.