On this page...
Back to top
Customer Experience CX
- This area is managed by Jessica Van Heuveln, the Qualtrics CX Program Manager.
- CX provides surveys, projects, dashboards, and much more to support our constituents and employees by increasing productivity, efficiency, and trust.
Jessica Van Heuveln, the Qualtrics CX Program Manager, provides a brief overview of the suite of CX tools available within Qualtrics in this YouTube video.
Customer Experience CX Demonstration
We have provided access to the full YouTube video and presentation from our August 27, 2025, session on the capabilities of Qualtrics CX.
You may find the demonstrations organized by topic using the YouTube Chapter links below.
- 00:00 Results of Capitol Challenge Reports
- 01:27 Listen, Understand and Act
- 03:52 Survey Building
- 19:24 Survey Flow
- 21:23 Look and Feel Theme
- 22:46 Survey Options
- 24:28 Quotas
- 25:03 Translation
- 33:47 ExpertReview
- 35:45 Distributions
- 37:34 Data and Analysis
- 40:41 Dashboards
- 45:24 Tickets
- 58:51 Review and Approval Process
- 1:18:28 Resources and Support
- 1:26:15 Get Prepared and Next Steps