Report an Issue

For website issues, help, or bugs, please submit a ServiceDesk Plus ticket. The request will be routed to the Website and Digital Services team to be addressed. If the issue is determined to be a Drupal issue or bug, the information will be forwarded to Lullabot. (Non-state employees can report website issues or request support using this form.)

ServiceDesk Plus Request

Need to Submit a Support Ticket?

Non-State employees can submit a support ticket using the support form.

Submit a Support Ticket
Illustration of an IT problem

When submitting a new problem, you'll be asked to choose a Request Type. Your options are Incident, Request For Information, or Service Request. 

servicedesk plus request type
  • An Incident is used when something that normally works is broken or malfunctioning - like a system outage, login issue, or hardware failure.
  • A Service Request is used when you need something new - such as access to a system, installation of software, or ordering equipment.

Choosing the correct type ensures your request is routed to the right person and uses the correct template to ask the necessary questions.

Still Not Sure About Submitting a Support Ticket? 

Ask Yourself: “Is something broken or disrupted?”

Yes? → Submit an Incident.

No? → You likely need a Service Request.

If your issues relate to an existing Drupal (non-DX platform) website, the request will be routed to the OCIO Drupal Website assignment group for Webspec to respond. 

If your website is supported by a vendor other than DOM DoIT, Webspec, or Lullabot, please contact your vendor directly.

If you have a feature enhancement request, please use this form to submit your feature idea.

Current Issues

The following issues have been reported and are in the process of being resolved.

  • ID-6634 Link icon causing misalignments in menu (SDP #66123)
  • ID-5806 How do I step repeating
  • ID-5742 Unable to link to a remote document in WYSIWYG ends up with a link that 404s
  • ID-2010 Fix task installation concurrency bug breaking composer install
  • ID-6390 Fix PHP Warning
  • ID-4987 Remove Media item which is deleted, when embedded through the ckeditor
  • ID-4925 Investigate and report Google Search accessibility issues 4
  • ID-3615 Link collection list indented when editors hidden title and no content in description field
  • ID-4904 Google search console error   Duplicate without user-selected canonical   & redirect error
  • ID-3839 Expand Site Search In Active State & (x) Placement
  • ID-2020 Do not allow scrolling of the page when a layout builder modal is open
  • ID-3338 Copy/pasted ext links might not be detected as such
  • ID-6152 Fix marking any URL containing iowa.gov as Internal
  • ID-6565 Contact embed text overlap in chrome 1064px
  • ID-4268 Filtering media gallery after opening and closing it
  • ID-4617 Adjust Visual Link Collection breakpoint to switch to 2 column at 1060px for when even number of cards is present
  • ID-4686 Media listing topics column only show 2 values
  • ID-4735 Confirm  Areas served  is being respected inside a Listing page of Locations (map)
  • ID-4775 Fix spacing on listing page headers
  • ID-4820 Make media permissions consistent across different types
  • ID-4846 Check if Parent is not a link when reorganizing path alias on Footer Menu
  • ID-4923 Investigate and report Google Search accessibility issues 2
  • ID-4924 Investigate and report Google Search accessibility issues 3
  • ID-4755 Adjust top padding when micro-content titles are hidden
  • ID-2801 Headings in edit form widgets skip levels
  • ID-5707 Alt Text field on Image form throwing an error message