Exciting Milestones: Dashboards and Studios Now Launched
We’re excited to share that we have reached important milestones on our roadmap. You should now have access to all State of Iowa CX Project dashboards within Qualtrics. This update provides clearer visibility, better transparency, and faster access to support directly inside the platform.
Here’s what has launched:
Studios
- CX Engage Studio (All users)
- CX Champions Studio (CX Champions only)
Dashboards
- Review and Approval Dashboard (All users)
- Agency Approver(s) Dashboard (Designated approvers only)
- Note: Some users are not fully set up yet because they have not been provisioned. A more detailed message will be sent to those individuals next week, along with a separate detailed email for Agency Approvers.
Please review the resources below to learn how to access the new studios and dashboards, as well as to better understand the Review and Approval process.
Highlight Story
We want to share real success stories from our colleagues to show what’s possible and to celebrate the great work happening across the state.
Today, we recognize Rob Stewart and the Health & Human Services (HHS) team for creating flexible, easy‑to‑use surveys that help many different programs collect meaningful feedback. Rob was asked to build surveys that could work for a wide range of customers and partner groups, and his solutions delivered strong results.
Agency: HHS – Health & Human Services
Creator: Rob Stewart
Projects: Compliance and Administration Customer Service Survey, and Dependent Adult Abuse Program Partner Survey
Compliance and Administration Customer Service Survey Details:
The division needed a single customer service survey that all programs could use, even though each serves different customer types and has distinct service needs. Rob created a single survey that adjusts in length based on the customer’s interaction. This design gives every program useful information without overwhelming respondents. The survey has been approved and will officially launch on April 1. Good luck, Rob, on your launch!
Dependent Adult Abuse Program Partner Survey Details:
Rob also supported the new Dependent Adult Abuse Program Partner Survey. The team hoped to receive 100 partner responses, but they received 350 instead. This is more than three times their goal and a clear sign of exceptional engagement. Great work on surpassing your target!
Qualtrics played an important role in this success. Rob noted that the platform looks professional, offers many distribution options, and has the advanced tools needed to build surveys that work for different audiences.
Great job, Rob and HHS
To see all past highlight stories, including this one, visit the Highlight Stories.
Tell Us Your Story!
We’d love to hear your Qualtrics success stories. Share yours today!
Just fill out the form below to start sharing your success story with us!
Highlighting Qualtrics Success Stories Form
2-Minute Tips
Carry Forward is a feature in Qualtrics that lets you reuse answers from one question in another question.
Example: If a respondent selects three products from a list of 10, you can carry forward only those three into a follow‑up question like Why did you choose these?
Benefits of Using Carry Forward
- Cleaner, shorter surveys
- More personalized survey flow
- Better-quality data
- Avoids manual duplication
- Ideal for drill‑down or conditional logic
Why Use Carry Forward?
- Makes your survey shorter by showing only the options that matter to them.
- Feels more personal since the survey reacts to their answers.
- Gives better answers because people don’t have to sort through a big list again.
- Saves you time since you don’t need to rebuild lists manually.
When Should You Use It?
Use Carry Forward when a follow‑up question should only ask about items the person has already selected.
Common Scenarios:
- Filtering follow-up questions
- Example:
- Q1: Which services have you used?
- Q2: How satisfied are you with only those services?
- Example:
- Asking for additional detail
- Example:
- If a respondent selects Laptop, Monitor, you carry forward those two to ask:
- What issues did you experience with each item
- Example:
- Ranking selected items
- Example:
- Q1: Select the events you plan to attend.
- Q2: Rank the events - only the selected ones.
- Example:
- Open text about selected options
- Example:
- Q1: Which benefits do you value?
- Q2: Why do you value the options you selected?
- Example:
- Multi-stage filtering
- Useful for employees, IT, customer experience, and research surveys with complex logic paths.
Types of Carry Forward You Can Use
Qualtrics supports carrying forward based on:
- Selected choices
- Unselected choices
- Displayed choices
- Choices with specific labels or embedded data tags
- Choices that meet logic conditions like scored items
Visit How Carry Forward Makes Surveys Easier to access all resources, including the Qualtrics Support article and the short 2‑minute video.
More Support Pages
Two new support pages are now available to give you one place to find success stories from across the state and all 2‑Minute Tips to support your ongoing learning. These pages will continue to grow and expand over time.
Learn, Ask, and Connect: Office Hours & Personalized Support Extension
Join us for Qualtrics CX Office Hours every Tuesday and Thursday or schedule a 30‑minute one‑on‑one session with the Qualtrics CX team. Both Office Hours and 1:1 sessions are now available through June 30, 2026.
Reminder: Please block the time on your calendar. You can find all meeting links and details in the Qualtrics Office Hours and Training Classes page.
Additional Resources and Support
- If you missed earlier bulletins, you can find them on the Qualtrics Bulletins listing page.
- We provide several support options to help you. These include On-Demand Training, Basecamp, one-on-one sessions, Office Hours, and many other resources.
- You can access all of these on the Qualtrics Training and Support page.