No Office Hours or Bookings Next Week
With the X4 Qualtrics Conference taking place next week (March 16-20), support availability will be limited. There will be no Office Hours or 1:1 bookings, and reviews or approvals may take longer than usual. Please plan ahead and adjust timelines as needed.
More Support Pages
Two new support pages are now available to give you one place to find success stories from across the state and all 2‑Minute Tips to support your ongoing learning. These pages will continue to grow and expand over time.
Exciting Milestones Ahead: Dashboards and Studios
Important roadmap milestones are approaching, and we are in the final stages of launching role‑based access for all State of Iowa CX Projects. Access to these projects will introduce clearer, more transparent visibility and quicker access to support resources directly within Qualtrics.
These milestones include delivering:
The Enterprise Review and Approval Dashboard
The Agency Approver(s) Dashboard
You can learn more about these roadmap milestones in the bulletin posted on February 13, 2025.
Here’s what’s coming:
Studios
CX Engage Studio (All users)
The CX Engage Studio will provide quick access to a variety of helpful resources, including enterprise tools, reviews, and dashboards.
CX Champions Studio (CX Champions only)
The CX Champions Studio will be a central hub for our Champion community, where you can find access to key resources, documentation, and artifacts that support the CX program.
Dashboards
Review and Approval Dashboard (All users)
This dashboard will show an overview of surveys that are currently in review, their status, and any actions that still need to be completed.
Agency Approver(s) Dashboard (Designated approvers only)
This dashboard provides access to surveys awaiting review, allowing approvers to complete required checks and move surveys forward.
This change is informational only for now. The new project will appear in your Qualtrics account soon. This is expected and intentional. More details will be shared once updates are finalized.
In the meantime, here are two helpful resources:
Highlight Story
We want to showcase real success stories from our colleagues to highlight what is possible and celebrate their achievements.
Today, we recognize Angela Stagg, Christina Jackson, and the team at Iowa Workforce Development (IWD) for their thoughtful and forward-looking work to modernize eLearning course evaluations. When faced with the need to improve reporting and align with statewide technology initiatives, Angela and Christina led the transition from Microsoft Forms to Qualtrics, creating a more reliable, efficient, and scalable process.
Agency: IWD – Iowa Workforce Development
Creators: Angela Stagg and Christina Jackson
Project: eLearning Course Evaluation Modernization
Details:
IWD depends on end-of-course evaluations to measure how well eLearning modules are working and to guide future course development. Previously, each course had its own Microsoft Form, which made reporting difficult and limited opportunities for dashboarding and long-term analysis. To strengthen data quality and support the State of Iowa’s technology strategy, Angela and Christina moved these evaluations into Qualtrics.
Their goal was clear: improve the process by shifting from Microsoft Forms to Qualtrics while maintaining consistency, reducing errors, and increasing efficiency.
Working closely with DOM DoIT, Angela and Christina built the first Qualtrics survey, used the Expert Review tool, and participated in a 1:1 review session. They applied feedback from the DOM DoIT Quality and Security Comprehensive Review and used AI-based checks to ensure the survey met plain language and accessibility standards.
After final approval, IWD published the survey and added it to the Qualtrics Library, creating a reusable template that sped up future development.
Using this template, the team created 14 customized surveys, each requiring only minor updates for individual courses. This consistent, repeatable process improved turnaround times, reduced the review workload, and ensured quality across all evaluations.
IWD distributed these surveys directly within Workday courses to collect more timely feedback and make ongoing improvements to training materials.
Great job, Angela, Christina, and the entire IWD team.
To see all past highlight stories, including this one, visit the Highlight Stories.
Tell Us Your Story!
We’d love to hear your Qualtrics success stories. Share yours today!
Just fill out the form below to start sharing your success story with us!
Highlighting Qualtrics Success Stories Form
2-Minute Tips
A simple way to describe Piped Text is: Auto‑fill information based on what the person already told us.
Here are some good use cases for Piped Text in a survey:
Personalizing the survey
You said your department is Finance. What data do you need?
Asking follow‑up questions
You selected Updated Regularly. How often should it be updated?
Confirming information
Here is what you provided:
Request Type: Dashboard
Target Date: 04/15/2026
Is everything correct?
Using contact list data
Hello Sam, based on your role in IT, please answer the questions below.
Showing embedded data
You are submitting this request from the HR Portal.
Showing a calculated result
Your total score is 87.
Learn, Ask, and Connect: Office Hours & Personalized Support Extension
Join us for Qualtrics CX Office Hours every Tuesday and Thursday, or schedule a 30‑minute one‑on‑one session with the Qualtrics CX team. Both Office Hours and 1:1 sessions are now available through June 30, 2026.
Reminder: Please block the time on your calendar. You can find all meeting links and details in the Qualtrics Office Hours and Training Classes page.
Additional Resources and Support
- If you missed earlier bulletins, you can find them on the Qualtrics Bulletins listing page.
- We provide several support options to help you. These include On-Demand Training, Basecamp, one-on-one sessions, Office Hours, and many other resources.
- You can access all of these on the Qualtrics Training and Support page.