Navigate to our DX Training Video guide for further visual guidance.
Purpose
The FAQ List allows you to create and manage a dedicated page for Frequently Asked Questions (FAQs). It utilizes an accordion style, allowing users to easily expand and collapse individual questions to find the information they need.
When to Use FAQ List
This is great for situations where you have a large number of FAQs that need to be categorized and presented in a clear and user-friendly manner. With FAQ content types you can not add micro-content to them.
Elements of FAQ List
- Title: title of the FAQ List page, limited to 70 characters
- Short title: optional, shorter version used in menus, breadcrumbs, etc. Limited to 35 characters.
- Summary: used on search engines and social media shares. Limited to 160 characters
- Featured Image: single image that captures or relates to the page topic. Used in teasers and social media shares. Limited to one.
- Description: Brief description of list, displays atop the section. Limited to 255 characters.
- Topic: categorize content for filtering and search (optional)
- Division/Section: choose the area of the agency the content belongs to, if any
- An FAQ content type is it's own full accordion page, rather than functioning like an accordion micro-content which are added into a basic page, the FAQ page has an accordion section built into it.
Example of an FAQ List Page:
Log in to your site
Everyone who writes things on this website has a special title. These titles give them certain abilities, like who can edit, review and publish what. You can ask for a different title or take one away from someone using the user manager.
Navigate to the Content tab
You can add pages to your website by navigating to the content button but make sure you are logged in so that you can have access to that tab.
You can sort the pages that you've created using the filter button as well as edit the pages you've created for your website by selecting the edit button within the content list page:
(Example of Content list page)
Create a new FAQ List content type
Create a new page by navigating to the content tab then from that drop down menu select Add content and there you will see the FAQ list which is where you can fill out the list of Questions and Answers that are relevant to this page.
Individual Q&As may be dragged around.
At least one Q&A must be in the FAQ List.
Every Question, must have an Answer.
Every Answer, must have a Question.
Save your work frequently. View an example of a FAQ List:
Editing, Publishing, Scheduling Content
Authors will have the ability to edit content based on different privileges.
Here is a table that demonstrates what each author type or content managers can do:
| Writer | Editor | Publisher | Agency Manager | |
|---|---|---|---|---|
| Create this content | X | X | X | X |
| Edit own content | X | X | X | X |
| Edit anyone's content | X | X | X | |
| Publish this content | X | X | ||
| Unpublish this content | X | X | ||
| Delete own content | ||||
| Delete anyone's content | ||||
| Schedule this content | X | X |
Confirm your knowledge
If you need visual guidance that shows the step-by-step process of creating things for your website make sure to go to our Video Training Page!