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ServiceDesk Plus

Details

Need some help or need to report an issue? Please submit a ServiceDesk Plus ticket. The request will be routed to the Website and Digital Services team to be addressed.

Submit a ServiceDesk Plus ticket

Training

We offer an abundance of training materials about every aspect of Drupal website management as well as Google Analytics, Google Tag Manager, and Google Search Console.

Tuesdays with Qualtrics: Live Office Hours

Need help with Qualtrics? Join our virtual office hours for live expert support. Office Hours: Tuesdays, 10:00–10:30 a.m., from November 4 to December 30.

November 18, 2025 10:00 am

Thursdays with Qualtrics: Live Office Hours

Need help with Qualtrics? Join our virtual office hours for live expert support. Office Hours: Thursdays, 1:00–1:30 p.m., from November 6 to December 18.

November 20, 2025 1:00 pm

Training Courses and Open Office Hours

November 13 Monthly Content Manager Meeting

Learn more about the follow up items covered within our monthly Content Manager meeting

November 13, 2025 11:00 am - November 13, 2025 12:00 pm

December 11 Monthly Content Manager Meeting

Learn more about the follow up items covered within our monthly Content Manager meeting.

December 11, 2025 11:00 am - December 11, 2025 12:00 pm
Training

How Do I Work with Steps?

Learn how to create microcontent steps to use in How Do I content pages.

Frequently Asked Questions About the DX Platform

Training

How Do I Work with Listing Pages of Contacts?

A Listing page can be created to add Contacts together in title or card-style format. We also allow listing pages to show contacts in a map format.

Training

How Do I Work with Google Programmable Search?

Learn how to work with Google Programmable Search to fix your search results for your site.

Training

How Do I Work with Redirects?

Redirects are used to create a dedicated link to an existing piece of content.

Accessibility
Training
Acquia Optimize

Understanding Acquia Optimize

Learn more about the free content optimization tool to use to find broken links, spelling errors, and accessibility issues with your website.

Training

How Do I Work with Google Tag Manager?

Learn how to add Google Tag Manager to your agency site to connect scripts and ad pixels from your tag manager to your agency site.

Training

How Do I Schedule a Publish Date?

Learn the process on how to schedule content to be published on specific dates.

Training

How Do I Work with Landing Page Content?

Learn when to use a landing page and the elements of landing pages.

Training

How Do I Set a Primary Contact?

Create a contact and set it as the Primary Contact agency-wide.

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Department of Management Division of Information Technology

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