Social Media Archiving

Topics:

Social Media
Digital Resources
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Benefits of CivicPlus Social Media Archiving, formerly known as ArchiveSocial

  • Ensures agencies are prepared to respond to public records requests.
  • Allow agencies to quickly find relevant records and make sense of them in their original context.
  • View changes to the records over time and easily export.
  • Produce the records you need in minutes - including edited, deleted, and hidden content.
  • Agencies can view citizen feedback by accessing comments and mentions.
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Purpose of CivicPlus

  • Social Media Archiving: Ensures that all posts on social media are archived for legal compliance, especially if an agency needs to prove that content was removed due to a policy violation.
  • Compliance and Legal Protection: Archiving protects against potential lawsuits for removing posts, ensuring agencies have a permanent record of their social media content.
  • CivicPlus Social Media Archiving is not affiliated with any social media app or platform. Its purpose is to archive your posts and comments on those posts only.
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What platforms can be archived?

  • Facebook
  • Instagram
  • LinkedIn
  • X / Twitter
  • YouTube
  • Pinterest
  • Flickr
  • Vimeo
  • TikTok
  • Nextdoor
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Why do we need to be concerned about archiving our social media messages?

Social media messages are considered a public record in Iowa. We must preserve public records in any form.

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Additional information

For questions about the CivicPlus service, submit a ticket for DOM DoIT Website and Digital Services in ServiceDesk Plus.

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