Social Media Archiving

Topics:

Social Media
Digital Resources
Back to top

Benefits of CivicPlus Social Media Archiving, formerly known as ArchiveSocial

  • Ensures agencies are prepared to respond to public records requests.
  • Allow agencies to quickly find relevant records and make sense of them in their original context.
  • View changes to the records over time and easily export.
  • Produce the records you need in minutes - including edited, deleted, and hidden content.
  • Agencies can view citizen feedback by accessing comments and mentions.
Back to top

Purpose of CivicPlus

  • Social Media Archiving: Ensures that all posts on social media are archived for legal compliance, especially if an agency needs to prove that content was removed due to a policy violation.
  • Compliance and Legal Protection: Archiving protects against potential lawsuits for removing posts, ensuring agencies have a permanent record of their social media content.
  • CivicPlus Social Media Archiving is not affiliated with any social media app or platform. Its purpose is to archive your posts and comments on those posts only.
Back to top

What platforms can be archived?

  • Facebook
  • Instagram
  • LinkedIn
  • X / Twitter
  • YouTube
  • Pinterest
  • Flickr
  • Vimeo
  • TikTok
  • Nextdoor
Back to top

Why do we need to be concerned about archiving our social media messages?

Social media messages are considered a public record in Iowa. We must preserve public records in any form.

Back to top

Why did my account get disconnected?

Account disconnects are the result of normal security protocols implemented by the social media networks CivicPlus archives. The changes described below prompt these networks to require reauthorizing the Social Media Archiving application.

  • Archive users can reconnect accounts through links we send through email (all users) or reconnect in the archive (Admins only)
  • The password for the Social Media account was changed

Resolution: Follow reconnect links/prompts and enter new login information to reconnect.

Back to top

Account Disconnect Email Notifications

Social Media Archiving will send out a series of automated emails prompting the to reconnect. The first email in this series is triggered by the disconnect and sent as soon as possible. It is titled Social Media Archiving: Immediate action required - Please reconnect your account(s). 

Clicking the reconnect link sends you the Account Owners list of accounts. Login to reconnect your accounts.

Back to top

Additional information

For questions about the CivicPlus service, submit a ticket for DOM DoIT Website and Digital Services in ServiceDesk Plus.

Back to top