Qualtrics CX

This area is managed by Jessica Van Heuveln, the Qualtrics CX Program Manager.

CX provides surveys, projects, dashboards, and much more to support our constituents and employees by increasing productivity, efficiency, and trust.

To learn more and access training and support materials for the Qualtrics CX suite of tools, visit the Understanding Qualtrics CX page.

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Qualtrics CX
Qualtrics DX
Qualtrics 2-Minute Tips

How Carry Forward Makes Surveys Easier

Carry Forward is a feature in Qualtrics that lets you reuse answers from one question in another question.

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Qualtrics CX
Qualtrics DX
Qualtrics 2-Minute Tips

How to Use Skip and Display Logic to Make Better Surveys

Use Skip Logic and Display Logic to make surveys smoother and more relevant. These tools help tailor questions, improve flow, and produce better quality data.

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Qualtrics CX
Qualtrics DX
Qualtrics Highlight Stories

IWD Transitioned from Checkbox to Qualtrics

IWD modernized key surveys by moving from Checkbox to Qualtrics, improving efficiency, enabling team training, and saving 6,400 dollars annually.

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Qualtrics CX
Qualtrics DX
Qualtrics Highlight Stories

IWD eLearning Course Evaluation Modernization

IWD modernized eLearning evaluations by moving from Microsoft Forms to Qualtrics, improving reporting, consistency, and efficiency across 14 courses.

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Qualtrics CX
Qualtrics DX
Qualtrics Highlight Stories

ICN Interstate Traffic Certification

ICN improved its annual certification process by moving from a paper launch to Qualtrics, creating a faster, digital workflow for customers statewide.

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Qualtrics CX
Qualtrics DX
Qualtrics Highlight Stories

DOE Web Request System Modernization

Modernizing DOE’s web request system with Qualtrics improved reliability, automation, and tracking, supporting 300+ requests and enabling data‑driven decisions.

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Qualtrics CX
Qualtrics DX
Qualtrics 2-Minute Tips

Working Together on Surveys in Qualtrics

Learn how Qualtrics survey collaboration feature can help agencies share co-managing access and editing permissions of their Survey projects to their team.

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