Qualtrics DX

This area is co-led by Jessica Van Heuveln, the Qualtrics CX Program Manager, and Natalie Sipes, the DX IT Portfolio Manager. 

The Digital Experience (DX) services provide web intercepts and Digital Experience Analytics (DXA), which includes features such as heatmaps, user session replay, funnel analysis, and engagement tracking.

To learn more and access training and support materials for the Qualtrics DX suite of tools, visit the Understanding Qualtrics DX page.

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Qualtrics CX
Qualtrics DX
Training

Qualtrics Training and Support

Qualtrics training: Office hours via Teams, 1:1 Booking, 2 Minute Tips.

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Qualtrics CX
Qualtrics DX
Qualtrics Highlight Stories

DOM's Justice Data Request Tracking System

DOM built a Qualtrics form to receive, track, and document justice data requests from the public.

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Qualtrics CX
Qualtrics DX
Qualtrics Product Releases

Ticket Highlights and Details

Overview of tools that organize ticket details, highlight key metrics, and use color coding to help agents quickly understand important information.

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Qualtrics CX
Qualtrics DX
Qualtrics Product Releases

Workflow Versioning

Qualtrics rolled out Workflow Versions in July 2026. Safely test updates, track edits, and restore past versions with one click. Learn more via the user guide.

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Qualtrics CX
Qualtrics DX
Qualtrics 2-Minute Tips

Customize Qualtrics End of Survey Experience

Learn about how to edit your Qualtrics end of survey message, customize your end of survey element, and learn some use cases for the end of survey element

Qualtrics
Qualtrics CX
Qualtrics DX
Qualtrics 2-Minute Tips

Applying Filters in Qualtrics Survey Data Segment

Learn about how to apply Filters in the Qualtrics Data and Analysis by question answers, embedded data, demographics, metadata, or any combination of conditions

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Qualtrics DX

Understanding Qualtrics DX

Qualtrics DX - Digital Experience is a suite of tools within the platform designed to help organizations understand and improve the digital experience.

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Qualtrics CX
Qualtrics DX

Understanding Qualtrics CX

Qualtrics CX helps organizations gather feedback, understand customer needs, and improve experiences.

Qualtrics
Qualtrics CX
Qualtrics DX
Qualtrics Highlight Stories

DOE Web Request System Modernization

Modernizing DOE’s web request system with Qualtrics improved reliability, automation, and tracking, supporting 300+ requests and enabling data‑driven decisions.

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Qualtrics CX
Qualtrics DX
Qualtrics Highlight Stories

ICN Interstate Traffic Certification

ICN improved its annual certification process by moving from a paper launch to Qualtrics, creating a faster, digital workflow for customers statewide.

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