Qualtrics DX

This area is co-led by Jessica Van Heuveln, the Qualtrics CX Program Manager, and Natalie Sipes, the DX IT Portfolio Manager. 

The Digital Experience (DX) services provide web intercepts and Digital Experience Analytics (DXA), which includes features such as heatmaps, user session replay, funnel analysis, and engagement tracking.

To learn more and access training and support materials for the Qualtrics DX suite of tools, visit the Understanding Qualtrics DX page.

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Qualtrics CX
Qualtrics DX
Training

Qualtrics Training and Support

Qualtrics training: Office hours via Teams, 1:1 Booking, 2 Minute Tips.

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Qualtrics CX
Qualtrics DX
Qualtrics Product Releases

Follow-Up Page Filtering

New filtering options on the Tickets follow-up page make it easier to find and manage the tickets that matter most to you.

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Qualtrics CX
Qualtrics DX
Qualtrics Highlight Stories

DOM's Justice Data Request Tracking System

DOM built a Qualtrics form to receive, track, and document justice data requests from the public.

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Qualtrics CX
Qualtrics DX
Qualtrics Product Releases

Hide Questions, Keep Your Data

Hide a question from respondents with one click without losing any of the data you've already collected for it.

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Qualtrics CX
Qualtrics DX
Qualtrics Product Releases

Ticket Highlights and Details

Overview of tools that organize ticket details, highlight key metrics, and use color coding to help agents quickly understand important information.

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Qualtrics CX
Qualtrics DX
Qualtrics Product Releases

ExpertReview Icons and Categorizations

New icons make it easier to spot, interpret, and prioritize ExpertReview suggestions in the survey editor.

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Qualtrics CX
Qualtrics DX
Qualtrics Product Releases

Workflow Versioning

Qualtrics rolled out Workflow Versions in July 2026. Safely test updates, track edits, and restore past versions with one click. Learn more via the user guide.

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