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Qualtrics

Qualtrics is a globally recognized leader in experience management, specializing in the management of customer and employee experiences. It provides tailored solutions, including a Digital Voice of the Customer (VoC) system that captures and analyzes feedback, while also enabling the creation and modification of forms and workflows.

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News

Holiday Schedule and Qualtrics Support Updates

As we head into the Thanksgiving holiday, we have a few important updates to share, including schedule changes and exciting progress on our roadmap initiatives.

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November 21, 2025
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Qualtrics CX Officially Launched: Key Updates, Resources, and What’s Next

We’ve launched Qualtrics CX! Explore updates, training resources, and initiatives across CX, DX, and EX.

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November 14, 2025
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Publishing Begins Monday and Office Hours Update

Publishing begins Monday, so we’re officially kicking things off. No office hours on Tuesday due to the Veterans Day holiday.

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November 7, 2025
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Qualtrics Training Recap, Resources, and Office Hours

Get access to Qualtrics, confirm your login, and attend office hours. Publishing freeze in place until Nov. 10.

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October 31, 2025
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Get Access to Qualtrics. Training Coming Soon.

Get access to Qualtrics, confirm your login, and prepare for training. Live sessions start next week. Publishing freeze in place until Nov. 10.

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October 24, 2025
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Qualtrics CX Update: What’s New, What’s Next

Qualtrics CX Update: Explore key updates, access info, training resources, and next steps for current users and attendees of the August 27, 2025 session.

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October 14, 2025
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Training

How Do I Work with Qualtrics Funnels?

Learn about Qualtrics Funnels, which allow you to track a user’s journey throughout your site, step by step.

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Qualtrics DX

Understanding Qualtrics DX

Qualtrics DX (Digital Experience) is a suite of tools within the platform designed to help organizations understand and improve the digital experience.

Tuesdays with Qualtrics: Live Office Hours

Need help with Qualtrics? Join our virtual office hours for live expert support. Office Hours: Tuesdays, 10:00–10:30 a.m., from November 4 to December 30.

December 9, 2025 10:00 am
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Qualtrics DX
Training

How Do I Work with Qualtrics Heatmaps?

Learn about Qualtrics Heatmaps, which are visual maps that show where users are clicking, hovering, or ignoring content.

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Qualtrics DX

Understanding Heatmaps

Get a better understanding of the purpose of Qualtrics heatmaps and when to use them.

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Qualtrics DX

How Do I Submit a Qualtrics Request in ServiceDesk Plus?

To improve support efficiency and response accuracy, a Qualtrics-specific request is available in ServiceDesk Plus.

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Training

Qualtrics Training and Support

Qualtrics training: Live sessions coming soon. Office hours via Teams.

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Qualtrics CX

How Do I Brand and Theme a Survey?

Qualtrics users can apply available themes and branding to their survey projects. Learn how to brand and theme a survey.

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Qualtrics CX

Understanding User Types in Qualtrics

The Qualtrics platform offers various user roles. To request or change to your role, To request a new theme, complete a ServiceDesk Plus ticket.

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