Today, we celebrate Lisa Albers and the DOE team for their creative approach to a communication team workflow challenge. When their old system became unreliable, they took action to modernize their web request process through teamwork and innovation.
To help you build better surveys, check out our 2-Minute Tips on using Skip and Display Logic. These tools create a smoother experience for users and give you better data.
Please plan ahead for the week of March 16–20. Support will be limited during this period while most of our team attends the X4 Qualtrics Conference. There will be no office hours or 1:1 bookings available, and reviews or approvals may take slightly longer than usual.
Highlight Story
We want to showcase real success stories from our colleagues to highlight what’s possible and celebrate their achievements.
Today, we recognize Lisa Albers and the Department of Education (DOE) team for their innovative approach to solving a critical communication challenge. When their existing Google Forms and Form Mule solution for internal web requests began failing in late 2025, the team needed a reliable, efficient alternative—and they delivered.
Agency: DOE – Department of Education
Creator: Lisa Albers
Project: DOE Web Request System Modernization
Details: Since 2024, DOE has relied on Google Forms with a Form Mule extension to send email notifications for web content requests. By October 2025, Form Mule became inconsistent and eventually stopped working, creating an urgent need for a dependable solution.
Lisa partnered with Alex Peck from DOM-DoIT for assistance and guidance, leveraging his prior Qualtrics experience. Together, they rebuilt the internal web request form in Qualtrics, providing a robust and reliable platform that improved automation and productivity.
The impact of this work has been significant. They implemented a fully closed‑loop system that supports end‑to‑end request tracking and provides real‑time analytics on request volume by work unit, assignments, and completion times. Since December 2025, more than 300 intake requests have been processed through the system, creating a strong foundation for advanced dashboards and data‑driven decision-making. The model is also proving highly scalable, as it is already being demonstrated with other agencies to promote cross‑agency collaboration and operational efficiency.
Great job Lisa and DOE.
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2-Minute Tips
How to Use Skip and Display Logic to Make Better Surveys
To create surveys that flow well and are effective, choose between Skip Logic and Display Logic.
Skip Logic
- What it does: Jumps a participant to the next question(s) if their current answer makes those questions irrelevant.
- When to use it: For simple situations, like sending a participant to the end of the survey if they answer 'No' to a screening question.
Display Logic
- What it does: Shows or hides entire questions or just certain answer choices based on specific conditions.
- When to use it: For more complex needs, such as asking a follow-up question only if certain criteria are met, or when visibility depends on data you've already collected or set up (e.g., embedded data or quotas).
Using these tools wisely will improve the survey experience for participants and yield more accurate data for you.
Technical tip: For a guide on when and how to add display and skip logic to your survey, watch the short video in the Qualtrics XM Community 2-Minute Tips Playlist.
Additional Resources and Support
- If you missed earlier bulletins, you can find them on the Qualtrics Bulletins listing page.
- We provide several support options to help you. These include On-Demand Training, Basecamp, one-on-one sessions, Office Hours, and many other resources.
- You can access all of these on the Qualtrics Training and Support page.
Heads-up for the March 16-20 Week
With the X4 Qualtrics Conference happening, resources will be limited. There will be no office hours or 1:1 bookings that week, and reviews or approvals may take a little longer than usual.
Thank you for planning ahead and for your understanding!
Thank You!