Qualtrics Training and Support

Basecamp

Browse a wide range of easy-to-follow courses that help you build skills in survey design, data analysis, and experience management. Whether you're new to Qualtrics or want to sharpen your expertise, these self-paced lessons offer practical, hands-on training to help you get the most out of the platform.

Visit the Level Up Your Qualtrics Game: Basecamp Course List for login instructions and recommended courses.

Live Training

Live training sessions on various Qualtrics topics are now available! Browse the schedule and join us to get started with the tools and features that matter most to you. 

Explore the full schedule of live trainings and office hours by visiting the Qualtrics Office Hours and Training Classes page.

Office Hours

Need help with Qualtrics? Join our virtual office hours for live expert support. These support hours provide a great opportunity to learn more, a safe place to ask questions about Qualtrics, and a chance to discuss an awaiting approval on the project.

• Tuesdays with Qualtrics: Live Office Hours
  • Tuesdays, 10:00–10:30 a.m., from November 4, 2025, through March 31, 2026.
• Thursdays with Qualtrics: Live Office Hours
  • Thursdays, 1:00–1:30 p.m., from November 6, 2025, through March 26, 2026.

Explore the full schedule of live trainings and office hours by visiting the Qualtrics Office Hours and Training Classes page.

On-Demand training

Explore Qualtrics On-Demand Training! Missed a live session? No problem! Access recorded training on a variety of Qualtrics topics—anytime, anywhere, at your own pace.

Visit the Qualtrics On-Demand: Your Training, Your Time page to browse the full library of on-demand sessions and start learning what matters most to you.

Qualtrics CX Support & Strategy – Expert 1:1 Session

Book a dedicated 30-minute session with the Qualtrics CX team to receive tailored support. Whether you need technical assistance, help with survey design, or guidance on program-level strategy and governance, we’re here to help you maximize the impact of your Qualtrics initiatives.

To schedule, visit the Qualtrics CX Booking Page and select an available time in January 2026. This offering is part of a pilot program to assess its value to all of us. If it proves helpful, we plan to expand availability in the future.

Note: This offering complements our regular Tuesday and Thursday office hours and is intended for more in-depth support, including strategic planning, technical troubleshooting, and discussion of specific use cases.

Qualtrics Request in ServiceDesk Plus

Need help with Qualtrics access, troubleshooting, or support? The DOM DoIT Qualtrics team is here to assist you. You can now submit a Qualtrics-specific request directly through ServiceDesk Plus.

The How Do I Submit a Qualtrics Request in ServiceDesk Plus? guide will show you how to locate and use the Qualtrics Request option to streamline your support experience and get faster assistance.