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Qualtrics CX

This area is managed by Jessica Van Heuveln, the Qualtrics CX Program Manager.

CX provides surveys, projects, dashboards, and much more to support our constituents and employees by increasing productivity, efficiency, and trust.

To learn more and access training and support materials for the Qualtrics CX suite of tools, visit the Understanding Qualtrics CX page.

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News

Helping You Succeed with Qualtrics: New Options for the New Year

New Year, New Qualtrics Support: Extended Office Hours through March + 1:1 booking pilot for personalized help. Learn more & book today!

Display Date
December 19, 2025
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Qualtrics CX
Qualtrics DX
News

Real Examples from Iowa Agencies & Office Hours

Iowa agencies are using Qualtrics to improve services, streamline forms, gather feedback, and make data-driven decisions.

Display Date
December 5, 2025
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Qualtrics CX
Qualtrics DX
News

Holiday Schedule and Qualtrics Support Updates

As we head into the Thanksgiving holiday, we have a few important updates to share, including schedule changes and exciting progress on our roadmap initiatives.

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November 21, 2025
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Qualtrics CX Officially Launched: Key Updates, Resources, and What’s Next

We’ve launched Qualtrics CX! Explore updates, training resources, and initiatives across CX, DX, and EX.

Display Date
November 14, 2025
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News

Publishing Begins Monday and Office Hours Update

Publishing begins Monday, so we’re officially kicking things off. No office hours on Tuesday due to the Veterans Day holiday.

Display Date
November 7, 2025
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Qualtrics Training Recap, Resources, and Office Hours

Get access to Qualtrics, confirm your login, and attend office hours. Publishing freeze in place until Nov. 10.

Display Date
October 31, 2025
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News

Get Access to Qualtrics. Training Coming Soon.

Get access to Qualtrics, confirm your login, and prepare for training. Live sessions start next week. Publishing freeze in place until Nov. 10.

Display Date
October 24, 2025
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News

Qualtrics CX Update: What’s New, What’s Next

Qualtrics CX Update: Explore key updates, access info, training resources, and next steps for current users and attendees of the August 27, 2025 session.

Display Date
October 14, 2025
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Training

Qualtrics Training and Support

Qualtrics training: Live sessions coming soon. Office hours via Teams.

Thursdays with Qualtrics: Live Office Hours

Join our virtual office hours for live expert support. Office Hours: Thursdays, 1:00–1:30 p.m., from November 6, 2025, through March 26, 2026.

November 6, 2025 1:00 pm - March 26, 2026 1:30 pm

Tuesdays with Qualtrics: Live Office Hours

Join our virtual office hours for live expert support. Office Hours: Tuesdays, 10:00–10:30 a.m., from November 4, 2025, through March 31, 2026.

November 4, 2025 10:00 am - March 31, 2026 10:30 am

Qualtrics CX Survey 101 - Live Training - October 27, 2025

Join us for a live training session via Microsoft Teams, focused on the fundamentals of basic survey-building techniques in Qualtrics CX.

October 27, 2025 3:00 pm - October 27, 2025 4:00 pm
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Qualtrics CX
Qualtrics DX

Qualtrics FAQs

Answers to your questions on working with Qualtrics.

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Qualtrics DX

How Do I Submit a Qualtrics Request in ServiceDesk Plus?

To improve support efficiency and response accuracy, a Qualtrics-specific request is available in ServiceDesk Plus.

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Qualtrics CX

How Do I Brand and Theme a Survey?

Qualtrics users can apply available themes and branding to their survey projects. Learn how to brand and theme a survey.

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