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Need some help or need to report an issue? Please submit a ServiceDesk Plus ticket. The request will be routed to the Website and Digital Services team to be addressed.

Submit a ServiceDesk Plus ticket

Qualtrics CX

This area is managed by Jessica Van Heuveln, the Qualtrics CX Program Manager.

CX provides surveys, projects, dashboards, and much more to support our constituents and employees by increasing productivity, efficiency, and trust.

To learn more and access training and support materials for the Qualtrics CX suite of tools, visit the Understanding Qualtrics CX page.

Qualtrics
Qualtrics CX
Qualtrics DX
News

Qualtrics CX Officially Launched: Key Updates, Resources, and What’s Next

We’ve launched Qualtrics CX! Explore updates, training resources, and initiatives across CX, DX, and EX.

Display Date
November 14, 2025
Qualtrics
Qualtrics CX
Qualtrics DX
News

Publishing Begins Monday and Office Hours Update

Publishing begins Monday, so we’re officially kicking things off. No office hours on Tuesday due to the Veterans Day holiday.

Display Date
November 7, 2025
Qualtrics
Qualtrics CX
Qualtrics DX
News

Qualtrics Training Recap, Resources, and Office Hours

Get access to Qualtrics, confirm your login, and attend office hours. Publishing freeze in place until Nov. 10.

Display Date
October 31, 2025
Qualtrics
Qualtrics CX
Qualtrics DX
News

Get Access to Qualtrics. Training Coming Soon.

Get access to Qualtrics, confirm your login, and prepare for training. Live sessions start next week. Publishing freeze in place until Nov. 10.

Display Date
October 24, 2025
Qualtrics
Qualtrics CX
Qualtrics DX
News

Qualtrics CX Update: What’s New, What’s Next

Qualtrics CX Update: Explore key updates, access info, training resources, and next steps for current users and attendees of the August 27, 2025 session.

Display Date
October 14, 2025

Tuesdays with Qualtrics: Live Office Hours

Need help with Qualtrics? Join our virtual office hours for live expert support. Office Hours: Tuesdays, 10:00–10:30 a.m., from November 4 to December 30.

November 18, 2025 10:00 am

Thursdays with Qualtrics: Live Office Hours

Need help with Qualtrics? Join our virtual office hours for live expert support. Office Hours: Thursdays, 1:00–1:30 p.m., from November 6 to December 18.

November 20, 2025 1:00 pm
Qualtrics
Qualtrics CX

How Do I Brand and Theme a Survey?

Qualtrics users can apply available themes and branding to their survey projects. Learn how to brand and theme a survey.

Qualtrics
Qualtrics CX

Understanding User Types in Qualtrics

The Qualtrics platform offers various user roles. To request or change to your role, To request a new theme, complete a ServiceDesk Plus ticket.

Qualtrics
Qualtrics CX

How Do I Log In to Qualtrics CX?

Learn how to log in to Qualtrics CX with this quick guide to access your account.

Qualtrics
Qualtrics CX

How Do I Publish in Qualtrics?

Qualtrics survey process is build/edit, request publish, conduct, then publish. A ticket system tracks status throughout.

Qualtrics
Qualtrics CX

Guide to Creating Great Surveys and Forms for Iowans

A guide to help to create the best surveys and forms possible for the State of Iowa.

Qualtrics
Qualtrics CX

What to Expect from the Survey Publication Workflow

A clear overview of each stage in the survey publication process, outlining responsibilities, statuses, and expected outcomes from start to finish.

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An image of an ipad device with a Survey Workflow
Qualtrics
Qualtrics CX
Qualtrics DX
Training

Qualtrics On-Demand: Your Training, Your Time

Learn Qualtrics your way - anytime, anywhere with flexible, on-demand training at your fingertips.

Qualtrics
Qualtrics CX
Training

Get Started with Surveys

Get started with surveys in Qualtrics.

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