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Qualtrics CX

This area is managed by Jessica Van Heuveln, the Qualtrics CX Program Manager.

CX provides surveys, projects, dashboards, and much more to support our constituents and employees by increasing productivity, efficiency, and trust.

To learn more and access training and support materials for the Qualtrics CX suite of tools, visit the Understanding Qualtrics CX page.

Qualtrics
Qualtrics CX
Qualtrics DX
News

Better Together: Highlighting DIAL’s Success and Mastering Survey Quotas

Celebrate DIAL's new unified intake system and learn how to use Qualtrics Quotas to gather balanced, intentional data for your agency.

Display Date
April 24, 2026
Qualtrics
Qualtrics CX
Qualtrics DX
News

Pro-Tips for Publishing, New Qualtrics CX Dashboards, and Celebrating the DNR Team

Learn essential steps to review before publishing or re‑publishing your Qualtrics survey and stay prepared as we move into the next phase.

Display Date
April 10, 2026
Qualtrics
Qualtrics CX
Qualtrics DX
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Qualtrics Update: New Studios and Dashboards, Success Highlights, and Tips to Help You

New studios and dashboards are live, plus a standout success story, helpful tips, and expanded support.

Display Date
March 27, 2026
Qualtrics
Qualtrics CX
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Qualtrics in Action: Updates, Upgrades, and Real‑World Wins

A quick overview of recent roadmap milestones, a success spotlight featuring Iowa Workforce Development, and best practices to improve survey design.

Display Date
March 13, 2026
Qualtrics
Qualtrics CX
Qualtrics DX
News

Qualtrics Highlights: DOE Team Success and New Survey Tips

See our latest progress, celebrate success stories, and get tips and support to make the most of Qualtrics.

Display Date
February 27, 2026
Qualtrics
Qualtrics CX
Qualtrics DX
News

The Qualtrics Dispatch: Roadmap Progress, Success Spotlight, and Tips & Support

A high-level overview of our latest roadmap milestones, an agency success spotlight on IWD, and best practices for survey design.

Display Date
February 13, 2026
Qualtrics
Qualtrics CX
Qualtrics DX
News

Celebrating Success: How ICN is Modernizing Workflows + New Qualtrics Tips for You

See how your colleagues are modernizing workflows, watch a 2-minute tip to master survey previews, and join us at the X4 Summit.

Display Date
January 30, 2026
Qualtrics
Qualtrics CX
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Helping You Succeed: X4 Summit, 1:1 Qualtrics Support, and Your Questions Answered

We are excited to share several new ways to help you get the most out of Qualtrics. From the upcoming X4 Summit in Seattle, 1:1 Support, and so much more.

Display Date
January 16, 2026
Qualtrics
Qualtrics CX
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Helping You Succeed with Qualtrics: New Options for the New Year

New Year, New Qualtrics Support: Extended Office Hours through March + 1:1 booking pilot for personalized help. Learn more & book today!

Display Date
December 19, 2025
Qualtrics
Qualtrics CX
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News

Real Qualtrics Examples from Iowa Agencies & Office Hours

Iowa agencies are using Qualtrics to improve services, streamline forms, gather feedback, and make data-driven decisions.

Display Date
December 5, 2025
Qualtrics
Qualtrics CX
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News

Holiday Schedule and Qualtrics Support Updates

As we head into the Thanksgiving holiday, we have a few important updates to share, including schedule changes and exciting progress on our roadmap initiatives.

Display Date
November 21, 2025
Qualtrics
Qualtrics CX
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News

Qualtrics CX Officially Launched: Key Updates, Resources, and What’s Next

We’ve launched Qualtrics CX! Explore updates, training resources, and initiatives across CX, DX, and EX.

Display Date
November 14, 2025
Qualtrics
Qualtrics CX
Qualtrics DX
News

Publishing Begins Monday and Office Hours Update

Publishing begins Monday, so we’re officially kicking things off. No office hours on Tuesday due to the Veterans Day holiday.

Display Date
November 7, 2025
Qualtrics
Qualtrics CX
Qualtrics DX
News

Qualtrics Training Recap, Resources, and Office Hours

Get access to Qualtrics, confirm your login, and attend office hours. Publishing freeze in place until Nov. 10.

Display Date
October 31, 2025
Qualtrics
Qualtrics CX
Qualtrics DX
News

Get Access to Qualtrics. Training Coming Soon.

Get access to Qualtrics, confirm your login, and prepare for training. Live sessions start next week. Publishing freeze in place until Nov. 10.

Display Date
October 24, 2025

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