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Contacts are usually people. Sometimes, they can be a "position," like Public Information Officer, linked to your agency. We have seen the Contact content type used for people like executive staff, leadership, board members, or other key contacts.

Enter the contact name. The Contact Type may be added as well.

There is an available detail's text field with a wysiwyg bar, which allows for bullet points, image embeds and tables, for contact types which agencies to use to include any additional information needed for that contact.

The contact includes a name, position, location, social media links, and phone number. Most of this information is optional. Use this contact content type to highlight your important people.

Note that the "Contact" content type is not a form, it is a stand-in for a person or position.

Create a contact description and other relevant information

Available fields for a contact are optional and include Details, email, location and mailing address (pulled from the Location page) and more. Note that a Location must first be added before it may be selected from a contact.

Contact Types are an optional filter to be decided by the Agency Manager in the "taxonomies" section available to users with the role of Agency Manager.
Different "types" of contacts might include Board Members, Public Information Officers, IT Staff, Remote, Onsite, or really, any type of categorization that makes sense for your agency.

Note that the Division/Section taxonomy terms also apply for the contact content, in which case you may want to have the Agency Manager first specify divisions/sections, and then contacts may be "slotted" into those categories, such as: BOEE, Iowa College Aid, or other divisions inside the Department of Education.

Contacts may have multiple websites and social media associated. If this is a primary contact for the agency (an agency may only have one primary contact), we recommend centralizing to the "main" social media for that agency. All website and social media fields are optional. The Division/Section pulls from that taxonomy and may be relevant if, for example, multiple agencies are consolidating or aligning into one, and it's important to maintain distinctions.

Log in to your site

You can login to your site from login.iowa.gov.

Each person on your agency team has a specific user role for the website. These roles set permissions. They control who can edit, review, and publish content. You can ask for a role change or remove a role. Just submit a ServiceNow support ticket if you need help.

Navigate to the Content tab

To add pages to your website, click the Content button. Make sure you're logged in for access to that tab.

You can sort your created pages using the filter button. To edit them, just select the edit button on the Content List page.

Example of Content List page:

Create a Contact Type

To create a contact, click the Content button. Then, choose the "Contact" tab from the dropdown. This tab lets you make your own contact page.

Create a Contact content type

To create a new contact, go to the content button. From the drop-down, select the contact tab. Then, fill in the relevant fields.

Many fields are optional. They may not be relevant based on the required or available information.

Note that there is a possibility to attach a location (such as a physical office or a mailing address) to a contact, so you may first want to create a location (again, this is optional).

When you have finished creating the contact, make sure to save changes.

How to add phone numbers to Contacts

To add a phone number to your contact page, first check the "Primary Phone Number Type" field. Specify whether it’s an Office, Fax, or Primary contact. You don't add the number within that field

The field below it that says "Primary Phone Number" will be where you can add the contact number.

Add a Contact to a Basic Page in the "Related Contacts" section

At the bottom of the Basic Page is a way for you to add up to two "Contacts".

This is an auto-populated list that pulls from Existing contacts. Please create the contact first, if you intent to link to the contact.

Use this field if you want to add the contact towards the bottom of the page.

There is a field towards the bottom of the "Add Basic Page" form, where you may reference a specific contact. Make sure your contact is already created.