Media files can be replaced, and you have the choice to overwrite them. It is advisable to maintain only one version of each media item.
Every piece of media gets a unique ID number. This number stays with the item across the site. It helps manage media effectively.
Note: For adding a completely new media item to the Media Library, consult the guidelines on incorporating new media items.
Follow these steps to replace or update media items on your agency's site:
Login to Your Site
You can login to your site from Okta.
Each person on your agency team has a specific user role for the website. These roles set permissions. They control who can edit, review, and publish content. You can ask for a role change or remove a role.
Submit a ServiceNow support ticket if you need help.
How to Find the Media Library
You can find the Media Library by hovering over Content in the top left corner. Then hover over Media and select Media library.
Update or Replace a Media Item
In the Media Library, choose the asset you wish to edit or replace from the list of media items by selecting the grey Edit button.
From there you can navigate to the 'remove' button to delete the current Media file.
Once you remove the Media file, you can choose a new one to replace it. You can do this by either clicking the Choose File button or by dragging and dropping the new file into the file area.
