Documents typically include PDF and XLS files, which are allowed to be stored inside the Media Library as individually uploaded files.

When a document is uploaded into the Media Library, it is then assigned a media library identification number (media ID) and that helps the platform identify and serve that document wherever needed.

For example, you may want to create a Listing Page:

Learn about Listing Pages

Learn about Listing Pages of Docs

Manage documents with ease by uploading directly through the media library for best results.

Did you know ServiceNow offers Accessibility Resources and Document Remediation Training?

Visit ServiceNow Knowledge Accessibility Base

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Log in to your site

Everyone who writes things on this website has a special title. These titles give them certain abilities, like who can edit, review and publish what. You can ask for a different title or take one away from someone using the user manager.

How to find the Media Library

You can easily find the media library by hovering over Content in the top left corner, then over Media, and select Media library.

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How to find the Media Library

You can easily find the media library by hovering over Content in the top left corner, then over Media, and select Media library.

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Create a new Media Library item

You may create multiple types of "Media" to be stored in the Media Library.

These are most usually:

  • Images (such as JPGs)
  • Documents such as PDFs and XLS files
  • Remote Video (such as a direct link to a YouTube or Vimeo video)
  • Google Calendar Embed (to embed a publicly-accessible Google Calendar of events)

Create your media item by uploading it (or choosing the link and placing it), into the new media item at Content | Media | Add media

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Create a new Media Library item

You may create multiple types of "Media" to be stored in the Media Library.

These are most usually:

  • Images (such as JPGs)
  • Documents such as PDFs and XLS files
  • Remote Video (such as a direct link to a YouTube or Vimeo video)
  • Google Calendar Embed (to embed a publicly-accessible Google Calendar of events)

Create your media item by uploading it (or choosing the link and placing it), into the new media item at Content | Media | Add media

How to Edit a media file

Once you click on the "Media Library" you can locate specific media you would like to edit by searching the media item name and then selecting the edit button on the right of the screen:

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OR if your results are in the grid format you can select the little pencil icon which is also where you can edit your media items

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How to Edit a media file

Once you click on the "Media Library" you can locate specific media you would like to edit by searching the media item name and then selecting the edit button on the right of the screen:

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OR if your results are in the grid format you can select the little pencil icon which is also where you can edit your media items

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Upload and Embed a Document

You can upload a document to the media library by selecting the content button and then navigating to the "Media" button and with that drop down you will see "Add media" and from there you can easily select "Document" that is with the dropdown list of available media types that can be added to the site media library.

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Once you have the document uploaded to the media library you can easily embed it onto a Basic page using the "Document" button within WYSWIG:

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From within the "Document Library" section you can search for the document you'd like to embed if the document has already been added to the media library the "Document Library"

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If the document has not been uploaded into the media library you can also upload the document from here and it will then save and be added to the media library as well embed within the page you are working on.

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Upload and Embed a Document

You can upload a document to the media library by selecting the content button and then navigating to the "Media" button and with that drop down you will see "Add media" and from there you can easily select "Document" that is with the dropdown list of available media types that can be added to the site media library.

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Once you have the document uploaded to the media library you can easily embed it onto a Basic page using the "Document" button within WYSWIG:

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From within the "Document Library" section you can search for the document you'd like to embed if the document has already been added to the media library the "Document Library"

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If the document has not been uploaded into the media library you can also upload the document from here and it will then save and be added to the media library as well embed within the page you are working on.

How to Link to a Document

You can easily link to a Document by following the same process you use to link to internal pages on the site using the Link tool within the toolbar.

You can just highlight the word you would like to have link to a document and then click the "Link" paperclip icon

how to link to google documents

Next you will search for the name of the document for it to locate it under the "Media" search results and then select it and click the green check and now you've properly linked to an internal document on your site!

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How to Link to a Document

You can easily link to a Document by following the same process you use to link to internal pages on the site using the Link tool within the toolbar.

You can just highlight the word you would like to have link to a document and then click the "Link" paperclip icon

how to link to google documents

Next you will search for the name of the document for it to locate it under the "Media" search results and then select it and click the green check and now you've properly linked to an internal document on your site!

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Editing, Publishing, Scheduling Content

Authors will have the ability to edit content based on different privileges.

Here is a table that demonstrates what each author type or content managers can do:

User Roles and Permissions
 WriterEditorPublisherAgency Manager
Create this contentXXXX
Edit own contentXXXX
Edit anyone's content XXX
Publish this content  XX
Unpublish this content  XX
Delete own content    
Delete anyone's content    
Schedule this content  XX
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Editing, Publishing, Scheduling Content

Authors will have the ability to edit content based on different privileges.

Here is a table that demonstrates what each author type or content managers can do:

User Roles and Permissions
 WriterEditorPublisherAgency Manager
Create this contentXXXX
Edit own contentXXXX
Edit anyone's content XXX
Publish this content  XX
Unpublish this content  XX
Delete own content    
Delete anyone's content    
Schedule this content  XX