Welcome to our latest update! Our Better Together philosophy is all about listening, understanding, and acting to improve the lives of Iowans. This month, we are thrilled to feature Jeannie Guttenfelder and Steven Perry from the Department of Inspections, Appeals, and Licenses (DIAL). Their work in centralizing fragmented data requests into a streamlined, collaborative system is a perfect example of how we can use Qualtrics to create more efficient state services.
In addition to our highlight story, we are diving into 2-Minute Tips to help you master Qualtrics Quotas. Whether you are managing event registration caps or ensuring a balanced demographic sample, quotas are a powerful tool for keeping your data collection structured and on track.
Highlight Story
To celebrate the achievements of our colleagues and demonstrate what is possible, we are highlighting real success stories from across our organization.
We are proud to recognize Jeannie Guttenfelder, Steven Perry, and the Department of Inspections, Appeals, and Licenses (DIAL). Together, they developed an efficient, unified system for managing data and analytics requests, moving away from fragmented communication toward a collaborative and consistent process.
Agency: DIAL - Department of Inspections, Appeals, and Licenses
Creators: Jeannie Guttenfelder and Steven Perry
Project: DIAL Data and Analytics Request Intake System
Details: The DIAL Data and Analytics Unit required a more dependable method for staff to submit assistance requests and report dashboard issues. In the past, requests were scattered across various channels, such as casual hallway chats, individual emails, and meetings. This lack of a central system hindered team collaboration, made tracking work difficult, and led to communication gaps with department business partners.
In response, Jeannie and Steven created a closed-loop ticketing system and a streamlined Qualtrics request form. This new approach prompts staff to submit critical information prior to discovery meetings. By allowing the team to prepare more targeted questions, this system leads to better outcomes and more effective solutions. Furthermore, the data captured via Qualtrics will eventually enable DIAL to track reporting trends and implement data-driven improvements.
Even though it was recently launched, the intake system has already established a more consistent and productive workflow. It has enhanced team collaboration and provided a reliable way for department personnel to receive support and report issues.
Great job Jeannie, Steven, and the entire DIAL team!
Tell Us Your Story!
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Highlighting Qualtrics Success Stories Form
2-Minute Tips
How Qualtrics Quotas Help Control Survey Responses
A Qualtrics quota is a feature that lets you set limits on how many survey responses you collect from people who meet specific criteria. Quotas help you gather the exact number of responses you need for groups like age ranges, locations, or customer segments.
Visit How Qualtrics Quotas Help Control Survey Responses to access all resources, including the Qualtrics Support article and the short 2‑minute video.
Additional Resources and Support
- If you missed earlier bulletins, you can find them on the Qualtrics Bulletins listing page.
- We provide several support options to help you. These include On-Demand Training, Basecamp, one-on-one sessions, Office Hours, and many other resources.
- You can access all of these on the Qualtrics Training and Support page.