Understanding Qualtrics CX | Digital Experience

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Customer Experience (CX)
Customer Experience (CX) Demonstration

Customer Experience (CX)

This area is managed by Jessica Van Heuveln, the Qualtrics CX Program Manager.
CX provides surveys, projects, dashboards, and much more to support our constituents and employees by increasing productivity, efficiency, and trust.
Jessica Van Heuveln, the Qualtrics CX Program Manager, provides a brief overview of the suite of CX tools available within Qualtrics in this YouTube video.

Customer Experience (CX) Demonstration

We have provided access to the full YouTube video and presentation from our August 27, 2025, session on the capabilities of Qualtrics CX.

Qualtrics Presentation and Demonstration

              2.52 MB
            
          .pdf

You may find the demonstrations organized by topic using the YouTube Chapter links below.

00:00 Results of Capitol Challenge (Reports)
01:27 Listen, Understand and Act
03:52 Survey Building
19:24 Survey Flow
21:23 Look and Feel (Theme)
22:46 Survey Options
24:28 Quotas
25:03 Translation
33:47 ExpertReview
35:45 Distributions
37:34 Data and Analysis
40:41 Dashboards
45:24 Tickets
58:51 Review and Approval Process
1:18:28 Resources and Support
1:26:15 Get Prepared and Next Steps