Advanced site settings in the DX platform. These are available to agency managers only.
Did you know ServiceNow offers Training Resources on Essential Google Products?
Visit the ServiceNow knowledge base and learn valuable insights on utilizing Google Tools:
- Google Analytics: Track website traffic and user behavior for informed decision-making.
- Google Search Console: Optimize your website's search engine ranking and visibility.
- Google Tag Manager: Manage website tags efficiently and gain valuable data insights.
- Google Programmable Search: Enhance your website's search functionality and user experience.
- Review Monsido reports for your site and fix:
- Spelling and grammatical errors
- Broken links
- “Click here” language for text links
Review website for old or outdated content and documents, and unpublish
Unpublishing one or the other does not fix both. You must unpublish both the page and the document.
Identify website roles for employees in your agency
You’ll receive an email and spreadsheet that defines the roles you’ll want to consider
- Update your leadership team on progress of your overall project
- Attend Cohort Kick-off Meeting with Lullabot
- Receive Content & Document Inventory, Audit, and Error report from Lullabot
- Attend Lullabot Audience, Goals, and Navigation Workshop where you’ll discuss:
- Core and secondary audiences and their goals
- Topics of your content (for taxonomy and sorting)
- Proposed navigation for your new website
- Perform your content audit using the audit sheet Lullabot provided. Your content should be:
- Accurate, up-to-date, and free of errors
- Readable, grade 8 or lower
- Accessible, avoiding directional language or jargon
- Audience-focused, meeting audience needs first
- Begin identifying your agency taxonomy (category) terms to tag your content.
- Update your leadership team on progress of your project
- OPTIONAL: Attend Lullabot Virtual Office Hours, Tuesdays and Thursdays, 1-1:30pm CT
- OPTIONAL: Attend Lullabot Bi-Weekly Content Building Virtual Office Hours , every other Tuesday, 3:30-4:30 pm CT
- Continue your content audit. Your content should be:
- Accurate, up-to-date, and free of errors
- Readable, grade 8 or lower
- Accessible, avoiding directional language or jargon
- Audience-focused, meeting audience needs first
- Begin identifying your agency taxonomy (category) terms to tag your content.
- Update your leadership team on progress of your project
- OPTIONAL: Attend Lullabot Virtual Office Hours, Tuesdays and Thursdays, 1-1:30pm CT
- OPTIONAL: Attend Lullabot Bi-Weekly Content Building Virtual Office Hours , every other Tuesday, 3:30-4:30 pm CT
- Continue your content audit. Remove and unpublish content you don't need on the new site.
- Update your leadership team on progress of your project
- OPTIONAL: Attend Lullabot Virtual Office Hours, Tuesdays and Thursdays, 1-1:30pm CT
- OPTIONAL: Attend Lullabot Bi-Weekly Content Building Virtual Office Hours , every other Tuesday, 3:30-4:30 pm CT
- Continue your content audit. Remove and unpublish content you don't need on the new site.
Attend the content matrix delivery meeting
The content matrix is your detailed sitemap with your new navigation (showing parent-child relationship of pages) with recommendations for page improvements, components to use, and content types.
- Edit content matrix as needed
- Complete required website training on new platform at dxtraining.iowa.gov
- Turn on an Alert on your existing website notifying visitors that the site will soon change and to contact you with questions.
- Update your leadership team on progress of your project
- OPTIONAL: Attend Lullabot Virtual Office Hours, Tuesdays and Thursdays, 1-1:30pm CT
- OPTIONAL: Attend Lullabot Bi-Weekly Content Building Virtual Office Hours , every other Tuesday, 3:30-4:30 pm CT
- Continue your content audit. Remove and unpublish content you don't need on the new site.
Attend the content matrix delivery meeting
The content matrix is your detailed sitemap with your new navigation (showing parent-child relationship of pages) with recommendations for page improvements, components to use, and content types.
- Edit content matrix as needed
- Complete required website training on new platform at dxtraining.iowa.gov
- Turn on an Alert on your existing website notifying visitors that the site will soon change and to contact you with questions.
- Update your leadership team on progress of your project
- OPTIONAL: Attend Lullabot Virtual Office Hours, Tuesdays and Thursdays, 1-1:30pm CT
- OPTIONAL: Attend Lullabot Bi-Weekly Content Building Virtual Office Hours , every other Tuesday, 3:30-4:30 pm CT
- Watch Writing for the Web training video by Lullabot
- Review PDF of Writing for the Web slide deck
- Review Writing for the Web Tips on Service Now
- Watch the Plain Language Training
- Submit completion of training and completed content matrix to Alex Murphy for review and final approval
- Receive access to your live site (not actually live until launch day)
- Review training modules at dxtraining.iowa.gov
- Begin adding content to your new site
- OPTIONAL: Attend Lullabot Virtual Office Hours, Tuesdays and Thursdays, 1-1:30pm CT
- OPTIONAL: Attend Lullabot Bi-Weekly Content Building Virtual Office Hours , every other Tuesday, 3:30-4:30 pm CT
- Provide Alex Murphy update on progress of migration
- Update your leadership team on progress of your project
- Add content to your production website
- Review your absolute URL report and correct any links using LinkIt
- OPTIONAL: Attend Lullabot Virtual Office Hours, Tuesdays and Thursdays, 1-1:30pm CT
- OPTIONAL: Attend Lullabot Bi-Weekly Content Building Virtual Office Hours , every other Tuesday, 3:30-4:30 pm CT
- Review email from Alex Murphy on upcoming transition to new site
- Update your leadership team on progress of your project
- Add content to your production website
- Add a site redesign alert to inform your audience about the relaunch and provide options for visitors who can’t find what they need
- OPTIONAL: Attend Lullabot Virtual Office Hours, Tuesdays and Thursdays, 1-1:30pm CT
- OPTIONAL: Attend Lullabot Bi-Weekly Content Building Virtual Office Hours , every other Tuesday, 3:30-4:30 pm CT
- Update your leadership team on progress of your project
- OPTIONAL: Attend Lullabot Virtual Office Hours, Tuesdays and Thursdays, 1-1:30pm CT
- OPTIONAL: Attend Lullabot Bi-Weekly Content Building Virtual Office Hours , every other Tuesday, 3:30-4:30 pm CT
Your old website will be completely deleted 30 days following the launch date of your new site. You can view your old website at archive.org.
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