Highlight Story
We want to highlight real use cases from our colleagues to demonstrate the possibilities and celebrate their achievements.
Today, we would like to recognize Lori Larsen and the ICN team for their outstanding work. Lori has played a key role in the Qualtrics pilot program, and you will soon see more of her impressive contributions. Recently, she implemented a new workflow by transitioning a paper-based launch into Qualtrics. Great job, Lori!
Agency: ICN
Creator: Lori Larsen
Form: ICN Interstate Traffic Certification
Details: The Iowa Communications Network (ICN) is required by the Universal Service Fund to obtain annual certification from all its customers regarding their use of the private lines provided by ICN.
To enhance efficiency, ICN chose a digital approach over paper form to eliminate the need for printing and scanning, ensuring a much faster turnaround time. This new process almost began with a paper based form launch, but transitioned into a Qualtrics survey. The required annual certification survey uses the Qualtrics anonymous URL link, was distributed using GovDelivery, and will eventually be available as an embed on the ICN website.