Highlight Story
We want to share real success stories from our colleagues to show what’s possible and to celebrate the great work happening across the state.
Today, we recognize Rob Stewart and the Health & Human Services (HHS) team for creating flexible, easy‑to‑use surveys that help many different programs collect meaningful feedback. Rob was asked to build surveys that could work for a wide range of customers and partner groups, and his solutions delivered strong results.
Agency: HHS – Health & Human Services
Creator: Rob Stewart
Projects: Compliance and Administration Customer Service Survey, and Dependent Adult Abuse Program Partner Survey
Compliance and Administration Customer Service Survey Details:
The division needed a single customer service survey that all programs could use, even though each serves different customer types and has distinct service needs. Rob created a single survey that adjusts in length based on the customer’s interaction. This design gives every program useful information without overwhelming respondents. The survey has been approved and will officially launch on April 1. Good luck, Rob, on your launch!
Dependent Adult Abuse Program Partner Survey Details:
Rob also supported the new Dependent Adult Abuse Program Partner Survey. The team hoped to receive 100 partner responses, but they received 350 instead. This is more than three times their goal and a clear sign of exceptional engagement. Great work on surpassing your target!
Qualtrics played an important role in this success. Rob noted that the platform looks professional, offers many distribution options, and has the advanced tools needed to build surveys that work for different audiences.
Great job, Rob and HHS.