Highlight Story
We want to showcase real success stories from our colleagues to highlight what is possible and celebrate their achievements.
Today, we recognize Angela Stagg, Christina Jackson, and the team at Iowa Workforce Development (IWD) for their thoughtful and forward-looking work to modernize eLearning course evaluations. When faced with the need to improve reporting and align with statewide technology initiatives, Angela and Christina led the transition from Microsoft Forms to Qualtrics, creating a more reliable, efficient, and scalable process.
Agency: IWD – Iowa Workforce Development
Creators: Angela Stagg and Christina Jackson
Project: eLearning Course Evaluation Modernization
Details:
IWD depends on end-of-course evaluations to measure how well eLearning modules are working and to guide future course development. Previously, each course had its own Microsoft Form, which made reporting difficult and limited opportunities for dashboarding and long-term analysis. To strengthen data quality and support the State of Iowa’s technology strategy, Angela and Christina moved these evaluations into Qualtrics.
Their goal was clear: improve the process by shifting from Microsoft Forms to Qualtrics while maintaining consistency, reducing errors, and increasing efficiency.
Working closely with DOM DoIT, Angela and Christina built the first Qualtrics survey, used the Expert Review tool, and participated in a 1:1 review session. They applied feedback from the DOM DoIT Quality and Security Comprehensive Review and used AI-based checks to ensure the survey met plain language and accessibility standards.
After final approval, IWD published the survey and added it to the Qualtrics Library, creating a reusable template that sped up future development.
Using this template, the team created 14 customized surveys, each requiring only minor updates for individual courses. This consistent, repeatable process improved turnaround times, reduced the review workload, and ensured quality across all evaluations.
IWD distributed these surveys directly within Workday courses to collect more timely feedback and make ongoing improvements to training materials.
Great job, Angela, Christina, and the entire IWD team.